1. Customer inquiry
Customers can contact us through the email, WhatsApp, and other contact information provided on our official website to request our products.

2. Preliminary communication
We will have preliminary communication with the customer regarding basic information such as product model, quantity, customization requirements, delivery time, destination port, etc., to clarify the requirements.

3. Formal quotation
Based on the specific needs of the customer, we will provide a formal quotation to ensure accurate and clear information.

4. Negotiation and order confirmation
Both parties negotiate on price, minimum order quantity (MOQ), delivery time, payment terms, etc., and confirm the order details after reaching an agreement.

5. Sign contracts/orders
We will provide customers with formal invoices or sales contracts, which will be officially signed after customer confirmation as the basis for subsequent operations.

6. Collection and stocking
We support multiple payment methods and usually charge a 30% deposit. Upon receiving the deposit, we will immediately arrange production and stocking.

7. Inspection and Shipping
After the goods are completed, we will arrange for container loading and issue relevant documents such as packing list, invoice, bill of lading, etc., while providing logistics tracking information or shipping details.

8. Final payment and document delivery
The customer needs to make the final payment. If payment is made by letter of credit, we will ensure that all documents meet the requirements for issuing the letter of credit and deliver the complete documents in a timely manner.

9. After sales service and customer maintenance
We provide 100% after-sales support, and customers can contact us at any time if they have any questions. For repurchase customers, we will provide more favorable prices and services.